it is actually pitiful to own to report that my a number of email messages to Client Relations haven't been answered as of so far October 29, a complete lack of essentially the most elementary courtesy towards an 84 several years old Very first-Course passenger and Repeated Flier….
I have been an AA customer for more than 25 many years. Your service is becoming disappointing to convey the the very least. It's in all parts of service from sign in to , tavel to baggage handling.
As a consequence of a household hardship, we've been not able to make our journey as previously planned and needed to cancel our reservations. We spoke to your agent at American Airlines and spelled out the situation to her, and she instructed that we Make contact with you.
From time to time you find a person who genuinely do The task They are really paid to try and do. I not just located one , I found many at American Airlines .Although traveling 01/25/16 from St. Louis Mo. to Ft Lauderdale I left my black canvas Ralph Lauren polo keep on with the gate, I was not authorized from the airplane to retrieve it since the doorway was shut as well as jetway eliminated.
I procured an airline ticket by expedia for travel in March 2016. the information received with my order indicated which i must Speak to the airline for seat assignment. Currently, I contacted the airline, great shopper service . Even so, I was informed that due to the fact I did not acquired my ticket directly from your airline, there would be a cost for me to get a seat.
Studying the posting in Yahoo! a few AA rep producing “deaf and dumb†on their own baggage is rude and so they are entitled to over a pretend apology. you simply misplaced a client.
I'm incredibly unhappy with the shopper service!!! I think it absolutely was more affordable for yourself to do this to me than to run the flight that I was initially on, as the flight was not full.
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I didn't have any luggage to examine! Why does AA Customer Service proceed to lie about reasons that the flight was overbooked? The ticket agent informed me the flight was overbooked.
After i obtained for the complimentary lodge that American set up for me, I called 800-433-7300 and talked to an agent there who, to my surprise was unable to see flights which were obtainable on USAIR. She advised me there have been no open up seats on any of your early USAIR flights. I used to be on the internet and could see that there have been offered flights. I in fact booked a flight to verify it to her.
The entire crew staff was great , but this guy went outside of the jobs expectations and should be praised and regarded. I’m also pleased we have a snack once more.
I used to be stunned to find out that American Airways will not permit people with little youngsters board the plane initially. This really is an ordinary for almost all airlines. I was traveling with my mother, partner, and four thirty day period outdated son. I requested the three african american girls driving the desk if I used to be capable to broad the plane early.
There was no gate Completely ready for us and we waited a hour before 1 was ready. That was not what we anticipated.
I will say she(AA) uncovered a afterwards flight for me on An additional visit this site airline,which I so appreciated,but she absolutely could have a lot more enjoyable in working with me.